Booking Condition & Payment
1.DEPOSIT & FINAL PAYMENT
A deposit which is equal to 25% of the total tour cost is required at the time of booking. An extra deposit will be required when the normal deposit is less than the required amounts by local suppliers.
The full or final payment is required when receiving the Confirmation Service Voucher (Confirmation for final service from our sales) or at a cut-off date of the booking (which will be informed by our sale by email)
All the tour packages are operated on a pre-payment basis. Payment can be made either by using a major credit card such as Visa, Mastercard (our prices do not include any occurred transaction fee), or by bank transfer.
**Please bear in mind that a bank charge is applicable for any bank transfer payment. The
The agreed amount should be fully paid without any deduction for bank charges, and/or any other commission on remittances, etc.
Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between Go Southeast Asia Trading and Travel Company Limited – brand name Go Southeast Asia (Enterprise Registration Certificate Number: 0110062802 – International Tour Operator License Number: 01-1917/2022/TCDL-GP LHQT) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries, and other relevant communication from our travel advisors.
In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline of cancellation (please see cancellation policy). When an amendment is made, the tour cost may change, and the new price will apply.
3.CANCELLATION BY THE TRAVELER:
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
- Cancellation made 60 days prior to the arrival date: the cancellation fees applied by the concerned service suppliers, such as: hotels, trains, and flight or boat companies… in accordance with their cancellation policies if any.
- Cancellations made from 60- 45 days prior to arrival: 15% plus the cancellation fees applied by the concerned service suppliers, such as: hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any.
- Cancellations made from 45 to 30 days prior to arrival: 25% plus the cancellation fees applied by the concerned service suppliers, such as: hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any.
- Late cancellations made from 29 to 15 days prior to arrival: 50% plus the cancellation fees applied by the concerned service suppliers, such as: hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any.
- Late cancellations made less than 14 days or no show: 100%
4.CANCELLATION BY US:
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred because of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
All clients must be in possession of a valid passport for at least six months following their entry date to their travel destination and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Go Southeast Asia accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
6. HEALTH REQUIREMENTS
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Southeast Asia are required to provide a doctor’s certificate stating that he/she is fit to travel, and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
7.COMPLAINTS AND CLAIMS
Shall you feel unsatisfied with any service Go Southeast Asia has provided, please notify your local tour guide or your travel advisor or our reservation center at +84.985 728 790 to avoid the potential for similar problems happening again during your trip.
Go Southeast Asia will act as an intermediary between the clients and other service suppliers such as hotels, boat, air and train companies in the event of any complaint. Complaint must be in writing and within 20 days of return to clients’ original destination.
8.REFUND OF UNUSED SERVICES
No refund will be given for any unused service after the trip has commenced.
You can contact Go Southeast Asia via the web form from https://www.go-southeastasia.com/ email or phone. If for any reason, you fail to receive any reply from Go Southeast Asia in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Go Southeast Asia customer service center at firstname.lastname@example.org or phone at ++84 985 728 790 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
10.RESPONSIBILITY AND LIABILITY:
We shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.
In addition, we will not be responsible for any injury, loss, delay, or damage to personal property that is not related to our services such as airlines delay. Our’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
We will not be held responsible for loss, death, physical harm caused to, or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
We strongly recommend that all travelers obtain travel and health insurance before taking any of our tours. Insurance is not included in our tour cost.
Your travel insurance must provide cover against personal medical expenses and emergency repatriation. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.