From: Jam

157 View

Friendly and professional

A family recommended Diu Tran when she knew that we wanted to go to Vietnam. We were impressed with her service. She didn’t try to sell what we didn’t want. She listened to what we needed, gave us choices, and followed through. She was and will be our Southeast Asia advisor for our future trip. We went to Hanoi. I felt like she was with me every step of our trip (via app). She made sure my trip went smoothly. She gave me recommendations of restaurants even without me asking for it. She stopped by at our hotel to say hello. When I met her, I felt like we have known each other even though we had mostly only been communicating through emails. It felt like I was meeting an old friend. She was very personal; she brought gifts with her. That’s a nice touch! We also went on a cruise at Ha Long Bay. That was so beautiful and relaxing. Throughout the booking, visa, and payment processes, Dui was professional. I felt safe and satisfied with services I got from her. Thank you for making our trip a memorable experience.

Experience: March, 2023
157 View