Sent: 05 Tháng Giêng 2016 10:17 SA

Dear Diu,

Sorry for the delay in writing back, we hit the road running with Christmas and New Year back here.

I can’t tell you what a marvelous trip we had exploring your country. Congratulations in putting together a great package for us. All the guides were friendly and helped navigate us through Vietnam safely. We particularly loved the first half of our trip (Hanoi- DaLat) as there was plenty to see and activities to do. The food was amazing and at times fed way too much! We enjoyed the nights when we ate a little lighter from the street vendors. The people were friendly and welcoming, I remember fondly how we joined in on the laughing yoga in Hanoi in the early morning. The caves just blew us away with interesting formations and pure size. A great mix of adventure and scenic routes like the 17km downhill ride on a bike in DeLat, abseiling down waterfalls, to mountain walks and staying at the lovely Mrs Swan’s home-stay.

One thing I must tell you though, regarding tipping. Australians are not use to tipping and we asked you at the beginning about this and you answered that we don’t have to and it is not expected. This was not our experience travelling round. We were definitely expected to tip guides, bus drivers, boat rowers, horse handlers, almost everyone that gave us a service. This was a problem as we didn’t budget this in our sending money and we didn’t what to embarrass them or ourselves if we didn’t tip them the going rate.

But as I said above, we had a fantastic trip and have lots of fond memories of our time away. The itinerary ran smoothly and it was flexible the couple of times that we wanted to changed it.

Thank-you so much.

Kind regards,

Caroline Garstone

Sent: 02 Tháng Hai 2015 10:54 SA

Dear Ms Tran:

I would like to provide some comments about our recent tour of Myanmar.

My wife Onuma and I had a wonderful time and will gladly recommend your tour agency to anyone.  We have friends in America and Thailand and we will recommend your company if they decide to make a trip.

Each of our guides spoke excellent English, was well informed, patient with our needs, and always on time at the airport or hotel.  The car or boat services were also excellent, the drivers careful and courteous.  Every hotel we stayed was beautiful, the rooms clean and comfortable, and the hotel restaurants very good.

We especially want to give praise to our guides:  May and Lin in Yangon, Yin Yin in Bagan, Tommy in Mandalay, and Joe in Hebo and Inle Lake.   I would like to keep in contact with all of them, if they would like to provide their emails.   I will be doing business in Myanmar and to know English speakers in different parts of the country will be important.

Our only complaint has nothing to do with your company.   This has to do with the conditions at the Bagan and Mandalay airports, which we understand are maintained by the government.  Both airports were dirty, including the floors, seats, windows, and most of all the restrooms, which were of which were disgusting.   I have heard the same comments from other travelers, which means that others are staying away from these destinations.

Again, thank you for your excellent service and prompt responses to my queries before the trip.

Gary and Onuma Clifton

Prakhon Chai, Thailand

From: Andrew COHEN

Dear Diu,

I would like to take this opportunity to tell you just how much we enjoyed our holiday in Vietnam.  From the beginning of the planning process until the end, you were knowledgeable, kind, and incredibly helpful.  Our trip would not have been the same without you.

Also, we are incredibly thankful that you managed to take time out of your schedule to come and meet us.  And we are so grateful for the gift!  It is beautiful and we will hang it in our home so we can remember you and the rest of the lovely Vietnamese people.

Please let me know if this link to our photos works.  We would like you to see our happy faces in your country.  If it doesn’t, please let me know, and I will find another way to share our photos with you.

Lastly, I am hopeful that you will take my advice and become active on tripadvisor.  I would be happy to provide positive feedback about you and your company.

And remember:  Next time you visit Thailand, you have a family here waiting for you.

With much thanks,

Andrew, Bee, Molly, and Mandy

Sent: 04 Tháng Sáu 2015 4:37 CH

Hi Diu !

that’s great that you wrote me, I wanted to do it anyway.

I’d like to thank you so much! the trip was very nice, train, hotels and boat were perfect! My mum and my aunt were very happy and enjoyed in particular the Halong Bay Boat trip ! Everything was perfectly organized! BIG THANK YOU!

There’s maybe just a little point, I think that the first day when we arrive at Lau Cai, we spent quite a lot of time in the car driving around (more than 5 hours). but I realize that distance take time in the region.

Globally, we were really happy! You organized everything perfectly! I will recommend any of my friends or relatives who want to travel in Vietnam to you! You did a great job! THANKS.

Cheers

Pierre Udriot

From: Rod Paahana
Sent: 23 Tháng Sáu 2015 6:13 SA

Aloha Diu,

I am back home. I loved the trip. you did a good job. All the 4 guides were great. The hotels were wonderful, except the Pleasant view in Yangon. The people there were very nice. They were helpful, but the room was not very good. The bed and the pillows were hard and not an enjoyable sleep. The room needs upgrading. Paint peeling and the doors were in bad condition.

That was the only negative to the whole trip. The air-conditioned cars were very good. I will say again your guides are very good and courteous. They know their information. I really like the Amata

Hotel at Inle lake. I will recommend you to my friends. I may go back next year. The people there are wonderful. I had plans to go to South America in 2016. I may change and go back to

Myanmar. I have to decide in the next few months.

My friends are asking me about my trip and I will refer them to you. Thank you again. When I told me guide, Thien, that I did not like the hotel in Yangon, he suggested that I contact you to change for the last 3 nights.

Since I was travelling and happy with the other hotels, I did not get back to you. My fault. I would have changed that hotel for another. It is done. I really enjoyed Bagan, and the Thande hotel was great

And with a great location. The staff of all the hotels were great and very courteous and helpful.

Thank you again,

ROD PA’AHANA

Dear Diu

Hello again! Thank you for your last email. We have been home for a couple of weeks now and finally I have a moment to reply. Sorry that it’s taken a while.

It is a pity that we didn’t get to meet you when we were in Hanoi. I would have liked to meet you. I understand how you must be busy with work though.

We had a wonderful holiday through Vietnam. The arrangements that you made all worked well. Our guides were all great, with a good grasp of English, allowing us to ask so many questions and to learn about your country. We were very impressed and have been passing on our recommendations to our friends to use you and have a similar experience. It was excellent!

Actually, we see that you run travels through Myanmar too? I’d be really interested to see what sort of tours you offer there. If you can please send some suggestions, we will have a look at them too. There are always more places to visit aren’t there!

I’ll look forward to hearing from you again.

Many thanks for all your work

Regards

JNicky K

Sent: 01 Tháng Mười Hai 2015 5:40 CH

Thank you, we were very pleased with our trip to Myanmar, Laos and Nth Thailand.  All went well, many of the properties were exceptional, more like 4 star than 3 and the organisation of our time was well handled, maybe a few too many temples and stupas and Myanmar, but after all that is the focus in that country.

So thank you for your efforts, I will be happy to recommend your company to others.

Regards

Pauline Wilkinson

Australia